Return and Refund Policy
At Olea Fine Jewelry, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not, please review our return and refund policy below.
Regular Orders
Return Policy:
- Eligibility: Regular orders can be returned within seven (7) days of purchase.
- Condition: Items must be in unworn and original condition with all packaging.
- Credit: Refunds within seven (7) days can be issued as a refund, store credit or exchange, which will not include the original shipping charges.
- Restocking Fee: Credit card purchases are subject to a 4% restocking fee.
Exchange Policy:
- Within 7 Days: Exchanges are welcomed within seven (7) days of receipt. Items must be in unworn condition.
- After 7 Days: If it has been over seven (7) days, we are happy to discuss an exchange, provided the item is in unworn condition. Exchanges over seven (7) days will be considered on a piece-by-piece basis.
Special Orders
- Cancellation and Returns: Special orders may not be canceled or returned. These items are custom-made or specially ordered to meet your specific requirements.
Exchange Policy
- No Restocking Fees: If you decide to exchange an item for another piece, there are no restocking fees.
- Condition: All exchanges must be in unworn condition with original packaging and tags intact.
Return Shipping
All returns should be shipped through registered and insured mail with the US Postal Service to ensure the package is protected and trackable. Please send returns to the following address:
Olea Fine Jewelry
90 N. Coast Highway 101, Suite 213
Encinitas, CA 92024
Additional Information
- Original Packaging: Please ensure that all jewelry is returned in its original packaging to prevent any damage during transit.
- Contact Us: If you have any questions or need assistance with your return or exchange, please contact us at info@oleafinejewelry.com or 619-259-0301.
We appreciate your understanding and cooperation.
